Azharuddin, Novi Reandy Sasmita, Ghalieb Mutig Idroes, Rusdi Andid, Raihan, Tuti Fadlilah, Nanda Earlia, Taufik Ridwan, Ira Maya, Farnida, Rinaldi Idroes
Patient satisfaction based on a patient’s opinion is the main criterion and can be one of the best ways to measure the quality of healthcare services. In this study, we determined patient satisfaction in hospital healthcare services at Zainal Abidin Hospital (RSUZA) and the socio-demographic factors associated with patient satisfaction. A cross-sectional study was con-ducted, and participants were recruited using purposive and accidental sampling techniques. The validity of the questionnaire was tested using Pearson’s test, reliability was assessed using Cronbach’s Alpha test, and descriptive statistics were performed. The questionnaire used in this study is valid (p < 0.000) and reliable (Cronbach’s Alpha = 0.785). The study revealed that 89.5% (809 out of 904) of respondents expressed satisfaction with the healthcare services provided by RSUZA. There was no difference on respondent in the gender category (p = 0.309), the age category (p = 0.095), and the respondent type (p = 0.377). Sociodemographic factors such as age (p < 0.000), education (p < 0.000), and occupation (p < 0.000) were significantly related to the level of patient satisfaction. It can be concluded that the major-ity of respondents (89.5%) are satisfied with the healthcare services provided by RSUZA. Healthcare providers need to focus on the patient’s age, educational level, and occupation to increase patient satisfaction, which is a benchmark for the quality of a healthcare service. © 2023, Universitas Negeri Semarang. All rights reserved.
dr. Zainoel Abidin General Hospital, Banda Aceh, 24415, Indonesia; Economic Modeling and Data Analytics Unit, Rumoh Riset Indonesia, Aceh Besar, 23371, Indonesia; Department of Economics, Faculty of Economics and Business, University of Syiah Kuala, Banda Aceh, 23111, Indonesia; Department of Chemistry, Faculty of Mathematics and Natural Sciences, Universitas Syiah Kuala, Banda Aceh, 23111, Indonesia; Department of Pharmacy, Faculty of Mathematics and Natural Sciences, Universitas Syiah Kuala, Banda Aceh, 23111, Indonesia
Research at a Glance
Register to unlock
Topics & SDG Alignment
Register to unlock
Collaboration
Register to unlock
Author Profile (Selected)
Register to unlock
References Overview
Register to unlock
Journal & Source
Register to unlock
Metadata & Integrity
Register to unlock