Reza Agustian, Sofyan M. Saleh, Sugiarto
An effective and efficient airport service can be achieved if all components involved are well organized in a short time. During the Covid-19 pandemic, airplane passengers must allocate more time at the airport departure terminal to fly. The time spent includes the Covid-19 test, verification of negative results of the Covid-19 test, inspection time at the departure terminal entrance, time for check-in procedures, inspection at the entrance of the departure waiting room and time waiting for departure in the waiting room before boarding the plane. The travel component affects the value issued by airplane passengers, that is the Value of Time. PT. Angkasa Pura II as the service operator of Sultan Iskandar Muda International Airport and the government as a policymaker, need to pay significant attention to the time value of each aircraft passenger spent on air travel. This study aims to analyze the distribution of the average time value allocated for the Covid-19 Health Protocol procedure at the departure terminal of Sultan Iskandar Muda International Airport. It also explores the distribution of the time value of passengers during the departure process at the departure terminal of Sultan Iskandar Muda International Airport based on existing travel components and the relationship between the two. This study used a quantitative method approach through a questionnaire. The respondents are airplane passengers in the departure waiting room of the airport terminal. The data analysis technique used is stated preference. The multiple linear regression test results obtained that the passenger's age and place of origin significantly affect the time spent by passengers at the airport. The loss of time value of airplane passengers at Sultan Iskandar Muda International Airport is Rp. 5,719/person/hour. The factor that affects the passenger time value results is that almost all the answers given are homogeneous due to the limited choice of answers given due to flight restrictions due to the Covid-19 pandemic. © 2023 Author(s).
Department of Civil Engineering, Universitas Syiah Kuala, Banda Aceh, Indonesia
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